The Contact Menu ☎️

🍵 THE HELP MENU

── ☕ THE CLASSIC ──

"I have a question about my order."
📧 [brightex72@outlook.com]
⏱️ Response time: Under 24 hours
Our most popular blend. Consistently reliable.

── 🫖 THE SPECIALIST ──

"Is my teapot dishwasher safe?"
"Will my tea towel shrink?"
"What's the best way to clean a ceramic pot?"
📧 [brightex72@outlook.com]
⏱️ Response time: Under 24 hours
Comes with a free care guide. We can't help ourselves.

── 💬 THE EXPRESS ──

"I need an answer RIGHT NOW."
💬 Click the chat bubble (bottom right corner)
⏱️ Response time: Instant, during business hours
Mon–Fri, 9 AM – 6 PM EST. We're caffeinated.

── 📞 THE OLD-FASHIONED ──

"I'd rather just talk to a person."
📞 [+852-57831640]
⏱️ Mon–Fri, 9 AM – 6 PM EST
Leave a voicemail. We call back the same day. Like it's 1998.

── 💌 THE ROMANTIC ──

"I want to send you a physical letter."
📮 [20/F KATHY'S COURT 30 TINGFU ST NGAU TAU KOK KL]
We read every one. We write back to most. We are not a big company.

── 🚫 THE ONE WE DON'T SERVE ──

"I want to send my return here."
❌ Please don't. Our return address is different.
✅ Check the Refund Policy page for the correct hub.

🍪 BEFORE YOU ORDER

Check our FAQ page. We've already answered:

• Does the teapot spout drip? (No. We tested it obsessively.)

• Are the mugs microwave-safe? (Yes.)

• How do I wash a tea towel without fading it? (Cold water. No bleach. Patience.)

• Are the plates oven-safe? (Up to 350°F. Please don't broil them.)

• Why is my bowl's glaze slightly different from the photo? (Because a human made it. That's the good part.)

We're here. Pull up a chair. 🪑

Email:brightex72@outlook.com
Company Name:BRIGHTEX TRADING DEVELOP CO., LIMITED
Company Address:20/F KATHY'S COURT 30 TINGFU ST NGAU TAU KOK KL