Choose Your Own Adventure 🔄

START HERE
    │
    ▼
Did your order arrive?
    │
    ├── NO ──────────► Go to 【 TRACKING 】 → check email for tracking link
    │                   Still missing after "Delivered"? → jump to 💔 LOST
    │
    └── YES
         │
         ▼
    Is anything broken, cracked, or chipped?
         │
         ├── YES ─────► 💔 DAMAGED (see below)
         │
         └── NO
              │
              ▼
         Do you want to keep it?
              │
              ├── YES ──► 🎉 Wonderful. Enjoy your tea.
              │
              └── NO
                   │
                   ▼
              Is it within 30 days of delivery?
                   │
                   ├── NO ───► ❌ Outside our window. Email us anyway —
                   │            we're sometimes flexible for good reasons.
                   │
                   └── YES
                        │
                        ▼
                   Is it in returnable condition?
                        │
                        ├── NO ───► ❌ See 【 NOT RETURNABLE 】 below
                        │
                        └── YES ──► ✅ GO TO 【 HOW TO RETURN 】

✅ HOW TO RETURN

Step 1 — Email [brightex72@outlook.com] with your order number and item(s).
Step 2 — We send a prepaid label (U.S. only) + an RA number.
Step 3 — Repack securely. Reuse our box if you can. Write the RA on the outside.
Step 4 — Drop it at the carrier on the label.

📋 RETURNABLE CONDITION

Item	Must be...
🧵 Tea Towels	Unwashed, unfolded, no stains, odors, or pet hair
🥣 Bowls	Unused, unwashed, no chips or cracks
🍽️ Dinner Plates	Unused, unwashed, no chips or cracks
🫖 Ceramic Teapots	Unused, no water inside, no chips, all parts included
☕ Mugs	Unused, no coffee or tea stains, handle intact

We can't resell washed textiles or used ceramics. Please don't make us try.

❌ NOT RETURNABLE

Final Sale items (clearly marked)
Gift Cards
Custom or personalized pieces
Anything returned without an RA number

💸 WHO PAYS FOR RETURN SHIPPING

Situation	Who pays
We sent the wrong item	Us ✅
It arrived damaged	Us ✅
You changed your mind	You — or [$X] deducted from refund
International return	You ✅

⏳ REFUND TIMELINE

You ship it → We inspect (2–3 business days) → We refund (5–7 business days) │ ▼ Bank posts it (up to 5 more days)

🔄 EXCHANGES

We don't do direct exchanges — it's slower for you. Return the item, then place a new order. You'll get your replacement faster.

💔 DAMAGED ON ARRIVAL

📸 Take clear photos of the damaged item and the outer box.
📧 Email [brightex72@outlook.com] within 48 hours of delivery.
🎁 We send a replacement or issue a full refund.

Do not ship broken ceramic or glass back to us. We don't want you handling shards. Keep your hands safe for tea.

📭 LOST PACKAGES

Tracking says "Delivered" but nothing's there?

Check with neighbors.
Check your mail room, porch, and behind the planter.
Call your local post office with the tracking number.
Still nothing? Email us. We'll open a trace and work it out with you.

❌ CANCELLATIONS

Email us within 2 hours of ordering. We'll try to catch it before it hits the packing table. After that, it's usually already wrapped.

❤️ THE LAST WORD

We're a small team. We'd rather solve your problem than argue about it. If you're ever unsure which path to take on this page — just email us. We'll walk you through it.

E-mail:brightex72@outlook.com
Company Name:BRIGHTEX TRADING DEVELOP CO., LIMITED
Company Address:20/F KATHY'S COURT 30 TINGFU ST NGAU TAU KOK KL